Frequently Asked Questions — Brushes & China Sourcing | Pamin

Q: What types of brushes do you manufacture?

A: We produce industrial brushes, municipal brushes, strip brushes, roller brushes, disk brushes, lath brushes, side brushes, specialist commercial brushes, agricultural brushes, and cow brushes — plus fully custom OEM solutions for any application.

Q: What bristle materials do you offer?

A: Nylon 6/12, PP, PET, PBT, horsehair, hog bristle, carbon steel wire, stainless steel wire, brass wire, and abrasive filament (SiC, Al2O3). Tell us your application and we will recommend the right material.

Q: Do you provide samples?

A: Yes. Free samples for existing products within 7 days. For custom designs, we develop free prototypes within 7 days. You only cover courier shipping.

Q: What is the minimum order quantity?

A: MOQ starts from 300 pcs for custom orders. For stock products, MOQ is typically 500-2,000 pcs depending on the item.

Q: Will my design be protected?

A: Absolutely. We sign NDAs with all OEM clients. Your design, mold, and specifications are never shared or reused.

Q: What branding options do you offer?

A: Handle printing (silk screen, pad print, laser engraving), custom packaging (box, blister card, display-ready), and full private label service — your brand from product to package.

Q: What are your typical lead times?

A: Sample orders: 5-7 days. Standard orders (300-2,000 pcs): 15-25 days. Large orders (2,000+ pcs): 25-40 days. Exact timelines depend on customization complexity.

Q: What shipping methods do you offer?

A: Sea freight (FCL/LCL) for bulk orders, air freight for urgent orders, and express courier (DHL, FedEx, UPS) for samples and small orders. We ship on FOB or CIF terms.

Q: Can you ship to my country?

A: We export to 50+ countries across Europe, North America, Middle East, Southeast Asia, Oceania, and Africa. Contact us for a shipping quote to your destination.

Q: What is your return and warranty policy?

A: We provide pre-shipment photo and video inspection for every order. In the rare case of quality issues, we offer replacement or refund on a case-by-case basis. Claims must be submitted within 14 days of receiving goods.

Q: What payment methods do you accept?

A: T/T bank wire transfer, Airwallex card payments, Letter of Credit for large orders, and PayPal for small sample payments. Standard terms: 30% deposit, 70% balance before shipment.

Q: How is this different from using Alibaba?

A: Alibaba connects you to suppliers. We verify them — physical factory visits, on-site QC inspection, local price negotiation, and end-to-end logistics management. You deal with one contact instead of dozens of suppliers.

Q: Do you visit factories in person?

A: Yes. This is a core part of our sourcing service. We physically visit shortlisted factories, take photos and videos, collect samples, and report back to you. No blind sourcing.